How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

If you wish to cancel your order before it leaves our studio please contact us as soon as possible. We can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email. You can find our contact preferences by clicking here.

What happens if I enter the wrong Information?

If you have provided incorrect or incomplete information such as delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can change your information before shipping your order.

Unfortunately if the incorrect information affects the delivery of your package and your order has already shipped before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Can I make changes to my Order after I have made payment?

We can make changes to your order after payment has been completed providing that the order has not been made or shipped.

Please contact us as soon as possible.

How do I Purchase a Gift Card?

To buy a gift card, you select the amount you want, add the gift card to your shopping cart and complete the purchase. The gift card is then sent digitally to the email address you provided at purchase.

Tap for Gift Card

How can I track my order?

You will receive an email with a tracking link as soon as your order leaves our studio. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

I didn't receive an order confirmation

You will receive your order confirmation by email or SMS ( if option selected at checkout). If you haven't received it, just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

If you still cannot locate Please contact our customer services and we will resend the email. We will also confirm the email address that it was sent to.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Delivery Estimates

All of our Wall Art is made to order. Some products like Canvas take longer to make than others such as Prints / Framed Prints.

Each listing page will display an expected delivery date on a product by product basis.

Standard Shipping: 3-4 Working Days from Dispatch Date.

Express Shipping 1-2 working days from Dispatch Date.

* Delivery estimates exclude production time.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What happens if I don't collect my Parcel?

In the event that products are returned to us due to customer failing to pick up their package, we charge a £15 fee. This covers shipping to and from you, as well as handling and restocking of products.

What happens if my Parcel is returned as undeliverable?

If your parcel is returned to us for any of the following reasons:

  • Incorrect or incomplete shipping information provided.
  • Parcel delivery is refused by the customer.
  • Multiple delivery attempts made with no one available to receive.

We charge a £15 fee. This covers shipping to and from you, as well as handling and restocking of products.

How do I return my order?

To return your product, you should mail your product to:

Artze Wall Art, Eton Hill Road, Radcliffe, Greater Manchester, M26 2ZT, United Kingdom 

 You can download a returns form here

You will be responsible for paying your own shipping costs for returning your item. Express Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Is there a fee for returns?

Returns are at customers cost.

How will I receive my refund?

If you paid for your order with a card, your refund will be issued back to the same card. If you paid via Paypal or Klarna, we refer you to them for more information.

Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren't met, we will deduct the discount from your refund.

When will I receive my refund?

We make every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that we must have received your order return or a mailing receipt before we can issue a refund.

You will receive an email notifying you when the refund has been issued.

Each Card / Payment Provider will then process the refund. Most will do so within 2-3 working days. Please refer to your card processor / bank if the refund has not appeared in your account within that time.

How do I exchange an item?

If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

Damages / Incorrect Items

What should I do if a damaged or incorrect item is received?

You need to notify us of a damaged or incorrect item received within 48 hours of delivery.

In the event that you receive a defective or incorrect item, we want to make it right as soon as possible.

Please email the following information to: info@artzewallart.com

Email address that you used when placing the order

Order number

Customer name

Photo of damaged or incorrect item.

Photo of Product Packaging if Claim is regarding Damage

Our customer service team will get back to you shortly.

Please note that we are unable to retrospectively refund the cost of a return label purchased independently.

Where a free return is approved we will supply a returns label.

Accidental Damage Cover

What is the Accidental Damage Cover?

We know that sometimes accidents can happen. We include 120 day accidental damage cover free of charge with every order.

What is covered?

We cover the parts that were damaged. We will send a free replacement part to you. A shipping and handling fee of £15 is payable.

For example: If you purchase a framed set of prints and one was to fall and the frame is damaged but the print is undamaged we will send a replacement frame.

If just the acrylic is scratched when handling this is the part that we will replace.

How long does the free cover last?

The free cover lasts for 120 days from order date.

How many times can I claim?

A claim can only be made once per order

How do I claim?

You need to notify us of your accidental damage claim by email.

Please use Accidental Damage Claim as the email subject.

Please email the following information to: info@artzewallart.com

Email address that you used when placing the order

Order number

Customer name

Details of the parts that you are claiming for.

Photos of the damaged item that clearly show the parts that are damaged and that are being.

Description of how damage occurred.

Our customer service team will get back to you shortly.

When your claim is approved you will receive a replacement part order with the shipping and handling of £15 payable.

Get in touch

Have questions about your order, or a general enquiry?