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Have questions about your order, or a general enquiry?

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

If you wish to cancel your order before it leaves our warehouse please call us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email. You can find our contact preferences by clicking here.

What happens if I enter the wrong information?

If you have provided incorrect information such as delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can change your information before shipping your order.

Unfortunately if the incorrect information affects the delivery of your package and your order has already shipped before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

How do I purchase a Gift Card?

To buy a gift card, you select the amount you want, add the gift card to your shopping cart and complete the purchase. The gift card is then sent digitally to the email address you provided at purchase.

Can I make changes to my order after I have made payment?

We can make changes to your order after payment has been completed providing that the order has not been made or shipped.

Please contact us as soon as possible.

How can I track my order?

You will receive an email with a tracking link as soon as your order leaves our studio. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

I didn't receive an order confirmation

If you submitted an order with us, but didn't receive an order confirmation, in the first instance please check any Junk folders just in case.

It is also possible that your email address was entered incorrectly. Get in touch with us by clicking here to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What happens if I don't collect my Parcel?

In the event that products are returned to us due to customer failing to pick up their package, we charge a £15 fee. This covers shipping to and from you, as well as handling and restocking of products.

How do I return my order?

To return your product, you should mail your product to: Artze Wall Art, Eton Studio, Eton Hill Road, Radcliffe, Greater Manchester, M26 2ZT, United Kingdom 

 You can download a returns form here

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are shipping an item over £29, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please keep the receipt with tracking number incase it is required to trace your return.

Is there a fee for returns?

Returns are at customers cost.

How will I receive my refund?

If you paid for your order with a card, your refund will be issued back to the same card. If you paid via Paypal or Klarna, we refer you to them for more information.

Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren't met, we will deduct the discount from your refund.

When will I receive my refund?

We make every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that we must have received your order return or a mailing receipt before we can issue a refund.

How do I exchange an item?

If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

Damages / Incorrect Items

What should I do if a damaged or incorrect item is received?

You need to notify us of a damaged or incorrect item received within 48 hours of delivery.

In the event that you receive a defective or incorrect item, we want to make it right as soon as possible.

Please email the following information to: info@artzewallart.com

Email address that you used when placing the order

Order number

Customer name

Photo of damaged or incorrect item.

Photo of Product Packaging if Claim is regarding Damage

Our customer service team will get back to you shortly.